SHIPPING & RETURNS
SHIPPING POLICY
Our jewelry brand processes and ships orders within 5-8 business days, excluding weekends and holidays. While we aim to meet the delivery timeframe, occasional delays may occur due to external factors, such as high order volumes, and carrier delays. We appreciate your cooperation in situations like there. We are dedicated to ensuring your jewelry arrives safely and securely, so contact us at auroraq.biz@gmail.com for issues with your package.
RETURN & EXCHANGE POLICY
All purchases made from our jewelry brand are considered final sale, and as such, we do not offer returns or exchanges. We encourage you to carefully review your order details, including product descriptions and sizes, before completing your purchase to ensure full satisfaction. However, your experience with us is important, and if you encounter any issues related to the quality of our jewelry, we are more than happy to assist. Should any defects or problems arise, please reach out to our customer service team within 3 days of receiving your item. We will work closely with you to resolve the issue as quickly and efficiently as possible. Your satisfaction and trust are our priorities, and we are committed to ensuring the quality of each piece we offer.